Purchasing and Shipping
I want you to be happy with your new art. If you have any questions please contact me at alison@alisonadamsart.co.uk.
Every care has been taken to show the artwork as accurately as possible with regard to size and colour. The image you see online may show a difference due to slight variation between browsers, devices, and screen settings. Any variation between the image represented and the actual artwork is not deemed a fault and slight inconsistencies will not be a valid reason for return.
Purchasing
Payments are taken through PayPal or Stripe in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details. You may also use Paypal credit to set up a payment plan.
I have placed my order, how soon will I receive my painting?
Original paintings will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total.
Is shipping included?
Yes, most artwork has an estimated shipping cost included at checkout based on the size and weight of the work and your location.
Can you ship internationally?
We can ship to most countries, however you need to message me with your details and the piece you would like and I can give you personalised shipping options.
Shipments outside of the UK may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.
Shipping costs contribute towards packing supplies, labour, and transit fees.
Returns
What if my painting arrives and I don’t like it?
I want you to be fully happy with your new artwork and so offer a return agreement.
If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned I will refund your payment within 14 days.
What if my painting arrives damaged?
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact me within 7 days with a photograph of the damaged artwork and damaged packaging (if applicable)..
What about overseas returns?
At this time I am unable to offer a refund or return on any product(s) sent outside of the UK.